April Chapter Meeting - Jeff Tobe

April 11, 2019
11:00 AM - 1:30 PM
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Gibson's - Oak Brook
2105 Spring Road
Oak Brook, IL 60523
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To be effective in today’s marketplace, you must force yourself to look at your organization’s EXPERIENCE from a different perspective

Jeff Tobe is not just entertaining - he provides real ‘tools’ to creatively ENGAGING your internal and external stakeholder. With the push to competitive advantage in the marketplace, Jeff encourages people to stop competing on customer service!

He believes in the power of creativity to look at the property management profession from a new perspective and accept that customer service is no longer the bar that distinguishes us from our competitors. We now have to consider our internal and external customers' EXPERIENCES from the minute they make contact with us to the minute they are done!

Jeff encourages you to “start considering every one of your TOUCH POINTS--those opportunities you or your people have to influence the customer/stakeholder experience.  Allow people to ‘tweak’ their own touch points and, collectively, change the experience.

He addresses the concept of seeing the world through their eyes—from their perspective! Most important, his sessions are upbeat, interactive and FUN!

ARE YOU WILLING TO COLOR OUTSIDE THE LINES?

Join Jeff to learn:

  • How to spark innovative thinking—in yourself and others
  • Motives for making the shift from a service to EXPERIENCE culture in property management today
  • Techniques to effectively manage the change that comes with innovation
  • The benefits to challenging your existing “boundaries”
  • How to tweak individual ‘touchpoints’ in your organization
  • Methods to getting your internal and external customer more engaged at what they do everyday


This high-energy, participatory, humorous session has received outstanding reviews from diverse property management groups around the world including IREM nationally. Certified Speaking Professional, Jeff Tobe, challenges you to step outside your comfort zone in positioning yourself more creatively than ever before. 

 

Help Us Help LYDIA Home

We will be collecting gift cards at the April Chapter Luncheon

Gift cards allow the kids to go shopping and teach them about budgeting and making good purchasing decisions.  
Wal-Mart, Target, Visa, Amazon or McDonald's gift cards preferred in $25 denominations.

How to donate

Bring a $25 gift card to the April 11th chapter luncheon
Wal-Mart, Target, Visa, Amazon or McDonald's gift cards preferred
or
Donate $25 online directly to LYDIA Home
click here for the LYDIA Home/IREM online donation page
or
Make a donation (cash preferred) at the meeting


Whichever you choose, your $25 donation gets you Jeff Tobe’s Book
Coloring Outside the Lines

And Jeff will autograph it for you!

Limited to the first 40 people – donate today!

 

Tickets

$50.00 IREM April Chapter Luncheon

$65.00 Non-Members & Guests

$50.00 IP or AMO Employee Ticket